Copenhagen, Seattle and Sydney named top cities with highly satisfied commuters

By eGovInnovation Editors | Jun 24, 2011

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LONDON  - Public and private transport commuters in Copenhagen, Seattle and Sydney are most satisfied in their journey experience, a global Frost & Sullivan survey showed.

Results from the second phase of Frost & Sullivan's Urban Mobility research revealed that Copenhagen topped the index with an average score of 82 points in the overall journey experience -public and private transportation - due to its high usage of non-motorized transport such as bicycles and integrated public transportation system.

The global survey analyzed consumer perceptions regarding different types of mobility and their acceptance levels of various mobility solutions based on different attributes. The Journey Experience Index (JEI) is calculated on the basis of speed, cost of travel, overall comfort and experience.

"Twenty-five percent of the population in Copenhagen either cycle or walk to reach their destinations as compared to the global average of less than 10 percent. The city has an extensive and well established cycling path, spanning 350 kilometers," said Vivek Vaidya, Vice President Automotive & Transportation Asia Pacific at Frost & Sullivan.

Seattle scored an average of 79 points, while Sydney achieved a score of 78 points of the index. Both cities scored high due to its excellent road infrastructure and high car ownership. 

European commuters in Frankfurt, London, Moscow and Paris were also questioned for the survey. London has taken the European runner-up slot with a score of 68, followed by Frankfurt (64), Paris (62) and finally Moscow with a score of 61. Nevertheless, these European cities landed in the medium range of the index. Meanwhile, Jakarta, Seoul and Rio de Janeiro made up the lower spectrum of the index. Jakarta scored an average of 31 points, Seoul (37) and Rio de Janeiro (46).

"Commuters in these three cities were mainly dissatisfied due to traffic congestion for individual transport and over-crowding in public transportation,"  Vaidya explained. 

The Journey Experience Index is part of Frost & Sullivan's Urban Mobility research program to track the mobility of 27,600 commuters and inner-city residents over a year across 23 global cities, covering weekdays and weekends.