Developing the next generation 311
Developing the next generation 311
By Allan Tan | Jul 16, 2009
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In the United States, calls for emergency services are made through 911. To access any other government service, there is 311. This paper looks at how leading-edge technology can extend the 311 service beyond just reactive services.
The next generation of 311 focuses on the design around the constituent to identify opportunities to achieve efficiencies through cross-agency collaboration and service delivery. In addition to improving the quality and consistency of information delivered to citizens, Oracle provides managers the analytical capability to continuously enhance service delivery and monitor policy outcomes, pre-built integration into back-office applications and multi-channel access to maximize citizen self-service.
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