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eGovernment must adopt social media channels to deliver the best results

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e-government evolution Facebook mobile platform people interaction social media tools Twitter two-way communication youtube

By Ng See Sing, General Manager of NCS Portal City | Feb 2, 2010

The greatest challenge is not which technology to invest in, but how to extract greater value from existing investments in technology and synergize them across different platforms. The synergy of information across platforms makes it more convenient for the end users to engage in e-Government transactions, access related information and services, and enjoy benefits through partnerships with private sector service providers.

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