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How organizations make better decisions

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By Thomas H. Davenport, President's Distinguished Professor at Babson College | Nov 22, 2010

Relatively few businesses and organizations have given full and proper attention to one of their most important activities: making decisions regarding key questions such as what strategies and business models to pursue, which products and services to offer, which customers to target, what prices to charge and what employees to hire. Organizations with poor decision processes and tools eventually encounter poor outcomes, and performance suffers.

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