IBM shares tips for disaster preparation

By eGovInnovation Editors | Aug 29, 2011

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With the onset of the hurricane season in the US Midwest and Southeast, combined with earthquakes on the East Coast, Colorado and Peru, IBM has released six tips that individuals and businesses can use to help prepare their IT environments for natural disasters and a wide range of other threats. 

"Many people in high risk areas are rushing to buy emergency supplies like flashlights, water and wood to board up their houses, but its important to also consider the preparedness of businesses and government agencies. In today's on demand environment, it's important to rapidly adapt and respond to risks, as well as opportunities, to maintain continuous access to data for personal and business reasons," IBM said.

Following are IBM's tips for disaster preparedness:

Validate your data backup plan. Verify that your data is out of harm's way and/or is accessible to your recovery location. Consider using a cloud service to store key data and allow your organization more flexibility to respond to changing conditions with minimal interruption to the business.
   
Consider employees and the personal impact of a disaster. A company's most important asset are their people, but the most important asset for people are their families. Consider how you would move them and their families if required, think about providing financial support to your employees during a crisis event, and consider offering counseling to help them deal with the aftermath of the crisis.
   
Develop various ways to communicate with employees, partners.  After people, the next most important element is communication. Communications efforts must be timely, clear and honest, as miscommunication can make a disaster even worse. Consider how you would communicate with your employees, partners, clients, media, industry, and vice versa, what training you have provided, what tools are you using and -- very important -- test the communications plan.
   
Think about the "domino effect" when considering business risk.  Years of experience monitoring regional disasters has shown that these events often create other events. For example, a hurricane normally has high winds and heavy rains that can lead to flooding, structural damage, power outage, telecommunication and/or travel disruptions.

Plan for catastrophic events that could last a while. For example, businesses must consider the impact if the duration of the disruption to the facility, network, technology, or people is longer than a period of three days, one week, etc. Companies need to consider their options if their primary environment or key people are not available for more than two weeks.

Think broadly. Each company is part of a supply chain or network. While you may do everything right, if you have a critical partner, supplier, vendor or provider of service, your preparedness is only as good as those other businesses. As part of your disaster recovery plan, ensure everyone upstream and downstream from your business is also prepared.

"People and businesses are relying on technology now more than ever, which creates an urgent need to protect critical data and keep IT systems up and running when a natural disaster or other unexpected outage occurs," said Rick Ruiz, general manager of IBM's Business Continuity and Resiliency Services. "In these situations, it's clear that those who have moved from the old model of 'experience and react' to a new one of 'anticipate and adjust' will fare much better."