Home » Case Studies » e-services , eGovernment » New York Power Authority switches on to efficiency with integrated billing

New York Power Authority switches on to efficiency with integrated billing

Tags:

customer billing customer relationship management (CRM) Utilities

By SAP | Feb 7, 2011

Thumbnail:

When New York Power Authority implemented SAP Customer Relationship Management and Billing for Utilities, it reduced monthly billing error rate of 15-35 percent, minimized billing discrepancies and linked billing with the general ledger. The process automation also generated monthly savings of over $10,000 and increased customer satisfaction levels.

Orignal Author:

SAP

By downloading this document, your details might be provided to the sponsor. If you cannot download the document, please contact us.

Add comment

Your name: *

E-mail: *

The content of this field is kept private and will not be shown publicly.

Homepage:

Comment: *

Input format

Filtered HTML

Web page addresses and e-mail addresses turn into links automatically.
Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <a> <p> <span> <div> <h1> <h2> <h3> <h4> <h5> <h6> <img> <img /> <map> <area> <hr> <br> <br /> <ul> <ol> <li> <dl> <dt> <dd> <table> <tr> <td> <em> <b> <u> <i> <strong> <font> <del> <ins> <sub> <sup> <quote> <blockquote> <pre> <address> <code> <cite> <embed> <object> <strike> <caption>
Lines and paragraphs break automatically.
Use  to create page breaks.

Full HTML