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Using IT to improve citizen service

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business process management productivity public service delivery risk management SAP transparency

By Allan Tan | Jun 28, 2010

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Technology is used technology in developed countries to help streamline business processes resulting in improve citizen service. According to Karen Copeland, a public sector specialist working for SAP, governments like Singapore are using business process management to improve efficiency, transparency, risk management, productivity and cost reductions. Governments across the world are deploying one-stop-shop services using technology and best practices to improve service delivery and program management.

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