Innovation in CRM Block
The role of contact centers in an organization has changed over the years from a mere provider of customer access in the 1990s to the multi-channel facilities that they are today. The journey, however, is not without order and chaos.
The worldwide mobile phone market grew 6.1 percent year over year in the fourth quarter of 2011 (4Q11), according to IDC's Worldwide Mobile Phone Tracker. Vendors shipped 427.4 million units in 4Q11 compared to 402.8 million units in the fourth quarter of 2010. The YoY growth was higher than IDC's forecast of 4.4 percent for the quarter, but weaker than the 9.3 percent growth in 3Q11.
IBM has introduced a new software that manages security risks of mobile devices as well as desktops and servers used in the workplace.
Consilium and Orange Business Services are modernizing maritime communications with the launch of a paperless navigation solution that enables shipping companies to move to a fully electronic platform for navigation and communications.
SugarCRM is bringing together CRM thought leaders from around the world at its 6th annual SugarCon event in San Francisco, April 23-26.
