change management

Operational challenges of the Hong Kong Efficiency Unit

Performance is a key indicator of satisfaction whether you and your department is part of a private enterprise or a public organization. For Kim Salkeld, head of the Efficiency Unit of the Hong Kong SAR Government, believes that civil servants need to be constantly aware of their performance as seen through the eyes of the public, the commitment to improve the value of the service they deliver to the public.

Port of San Diego leverages CRM to transform port customer services

When the Port of San Diego wanted to better service customers' information and transactional needs, it realized it also neded to standardize processes across 20 departments. This case study discusses the operational challenges faced by the Port and how it turned to SAP to implement best practices in governance and change management, as well as balanced scorecard for measuring performance.

Change Management in the public sector

Resistance to change is a natural occurring issue among employees in private and public sector organizations. One of the challenges of the Efficiency Unit of the Hong Kong Government is to help civil servants understand how their positions in the department influences the operation of the unit, and how changes can positively affect the overall performance of the department.

2010 a critical year for e-Health vendors

The year 2010 will be a pivotal year for EHR (electronic health records) adoption, signaling the need for HER vendors to ramp up their offerings or completely fade into oblivion, a report from consulting firm Ovum said.

Axios: Service value management - key to bridging IT and business

According to a global survey, half (57%) of IT executives believe that their IT systems, processes and services still do not deliver the value expected by the business. The research further underlines the need for organizations to adopt a Service Value Management (SVM) approach to help IT deliver more business alignment.

Blueprint for change in government

An empowered knowledge citizenry demands more from its government. As government officers acknowledge this new demand, they must put in place policies and processes that would support a more active and engaged population. This white paper offers a blueprint for making such changes using technology as the enabling platform for change.