improve business process

An aging population is a constant concern among government policymakers and administrators as it affects the pattern of demand for services rendered by the government to the general. In the third of a four-part series, Kim Salkeld, head of the Efficiency Unit of the Hong Kong SAR Government, talks about the challenges that government faces as it aims to identify services that a new generation of citizen may need in the foreseeable future.

Performance is a key indicator of satisfaction whether you and your department is part of a private enterprise or a public organization. For Kim Salkeld, head of the Efficiency Unit of the Hong Kong SAR Government, believes that civil servants need to be constantly aware of their performance as seen through the eyes of the public, the commitment to improve the value of the service they deliver to the public.

Resistance to change is a natural occurring issue among employees in private and public sector organizations. One of the challenges of the Efficiency Unit of the Hong Kong Government is to help civil servants understand how their positions in the department influences the operation of the unit, and how changes can positively affect the overall performance of the department.

The Efficiency Unit works in partnership with bureaux and departments across the Government of the Hong Kong Special Administrative Region to identify opportunities for performance enhancement, design practical solutions, develop compelling business cases, and secure effective implementation. Part 1 of 4.