Cosmetics firm Shiseido has employed the help of NEC Corporation to support the global deployment and operation of its core business IT system renovation based on SAP ERP 6.0.
In part 2, Glyn Evans, corporate director of Business Change at the Birmingham City Council, elaborates on the approach his organization undertook to effect process change throughout the public sector. He elaborates on the effectiveness of CHAMPS, a methodology to transform everyone in the employ of the BCC.
When Glyn Evans took up the post of Corporate Director of Business Change at the Birmingham City Council (BCC), council reputation was low as dissatisfaction ran high in city of one million people. Part 1 of the video provides a snapshot of the condition in Birmingham in 2006.
Rachel McClure is director of State and Local Government for SAP Asia Pacific. In this video she notes that transformational projects in the public sector can work if the people involved in the project understand what transformation really means to their organization, and the effort as well as midset change needed to happen at their end to make it all work.
Corporate governance and risk management are two areas that public and private organizations are starting to learn more about as scandals, both commercial or political, become visible to the general public and impact an organization's credibility, market value or future prospect. Atul Patel's SAP offers a way to mitigate risks through a structured approach to GRC.
Karen Copeland, an industry principal with SAP's public sector practice, elaborates on how government funding administration must provide for transparency in financial arrangements and support business relationships. Government funding administration must provide for transparency in financial arrangements and support business relationships in order to minimize fiscal risk.
Technology is used technology in developed countries to help streamline business processes resulting in improve citizen service. According to Karen Copeland, a public sector specialist working for SAP, governments like Singapore are using business process management to improve efficiency, transparency, risk management, productivity and cost reductions. Governments across the world are deploying one-stop-shop services using technology and best practices to improve service delivery and program management.
When the Port of San Diego wanted to better service customers' information and transactional needs, it realized it also neded to standardize processes across 20 departments. This case study discusses the operational challenges faced by the Port and how it turned to SAP to implement best practices in governance and change management, as well as balanced scorecard for measuring performance.
IBM and SAP will be helping Singapore Health Services Pte Ltd (SingHealth), Singapore’s largest healthcare provider, to provide a single human resource platform across its institutions to consolidate disparate systems and standardize HR processes for approximately 23,000 users.
Faced with intense global competition for international and post graduate students, the University of Newcastle upon Tyne reengineered its recruitment processes with advanced technology to improve the conversion rate of inquiries, to applications, applications to acceptances, and acceptances to students. This case study showcases how the University leveraged its experience with SAP technology to deploy new technology in record time.
