Relatively few businesses and organizations have given full and proper attention to one of their most important activities: making decisions regarding key questions such as what strategies and business models to pursue, which products and services to offer, which customers to target, what prices to charge and what employees to hire. Organizations with poor decision processes and tools eventually encounter poor outcomes, and performance suffers.

In part 2, Glyn Evans, corporate director of Business Change at the Birmingham City Council, elaborates on the approach his organization undertook to effect process change throughout the public sector. He elaborates on the effectiveness of CHAMPS, a methodology to transform everyone in the employ of the BCC.

When Glyn Evans took up the post of Corporate Director of Business Change at the Birmingham City Council (BCC), council reputation was low as dissatisfaction ran high in city of one million people. Part 1 of the video provides a snapshot of the condition in Birmingham in 2006.

Rachel McClure is director of State and Local Government for SAP Asia Pacific. In this video she notes that transformational projects in the public sector can work if the people involved in the project understand what transformation really means to their organization, and the effort as well as midset change needed to happen at their end to make it all work.

When Sri Lanka's Department of Education wanted to update its certificate printing process and hardware, security was at the top of its requirements. The aim is to eliminate fraudulent examination certificate results. The solution provided needed to be easy-to-use, compatible with the existing information in the DOE database and have the ability to create certificates bilingual in English and Sinhalese. This case study explains why the DOE selected the Lexmark Ultra Violet (UV) Secure Print solution.

Enterprise Content Management answers the need for companies to get their company information organized and securely accessible. Laserfiche Founder and President, Nien-Ling Wacker, talks about some of the challenges companies will face moving to ECM.

Business process excellence is a new discipline that makes organizations fit for global competition. Because having optimized processes is the only way an enterprise can successfully assert itself as a competitive business in the global marketplace. For that reason, businesses of the future will rely more heavily on innovative solutions and process management to improve existing processes and develop new business models.

Supply chain managers are looking at more long-term strategies to keep the boat afloat, even amid turbulent times.

Fujitsu recently announced the opening of its new bio-medical research facility in the city-state of Singapore, a part of a comprehensive ecosystem of labs where partners can do diagnostics application and business development trials.

The Higher Education Commission (HEC) has undertaken a five-year reform process to turn Pakistan’s universities into world-class centers of education and research and development. Today, the HEC is investing in the development of 124 private and public institutions across Pakistan. This paper describes how the HEC revamped the student administration solution with the help from Oracle.