Call center management
Call center management
Call center management is an increasingly important skill as the use of call centers becomes a popular method of centralizing information services, streamlining order taking and providing valuable customer support. The skills required to successfully set-up and manage a call center encompass everything from staff recruitment and personnel management, to technical understanding of the options available, and the all-important customer relationship management.
Knowledge Central Multiple
Knowledge Central
This white paper discusses in detail Android.Opfake, malware written for Android devices that use dummy sites that demand payment for applications or content through Short Message Service (SMS) messages.
Consumerization of IT is very likely to increase in importance as new and more intelligent devices invade the workplace. This paper examines the impacts of this phenomenon and its security implications for the enterprise.
As Saint Paul School (Escola São Paulo) in Macau moves to a technology-rich learning environment, it required a robust networking infrastructure to support the technologies used to change pedagogical strategies. H3C designed the new network infrastructure.
A systems integrator redesigned and re-engineered the architecture of a large government customer to create a consolidated, standardized, and centrally-managed server and storage platform in a virtualized environment.
