Business intelligence (BI) refers to technologies, applications and practices for the collection, integration, analysis, and presentation of business information and sometimes to the information itself. The purpose of business intelligence is to support better business decision making. |
News, articles, analysis, opinions, white papers and case studies on how Asian businesses can excel in deploying, managing and leveraging call center strategies and technologies |
A customer relationship management (CRM) software is used by companies to handle their customers' contacts and personal information. The rationale behind this approach is to improve services provided directly to customers and to use the information in the system for targeted marketing and sales purposes. |
Knowledge Central Multiple
Knowledge Central
This white paper discusses security requirements of large IT environments, including data center and cloud interoperability, mobile device access, virtualization and open collaboration.
With the increasing adoption of social media, and pervasive mobile and broadband access by constituents, government agencies cannot afford to ignore the social media channels.
The City of Diamond Bar in Southern California provides a host of online services to businesses and residents. Solutions from F5 Networks provide secure, remote access to applications for IT vendors and city personnel managing the ecosystemm.
To support global availability of its applications across virtual and physical systems 24x7, the Thunderbird School of Management upgraded its network backbone to 10 gigabit Ethernet (GbE), consolidated storage, and virtualized servers for continuous data availability.
